We really do understand the frustrations being experienced by everyone involved at this challenging time. It is a situation new to all of us and please believe me that we are working tirelessly to improve the quality and approaches to work set within the Remote Classroom and via Class Charts.
I CANNOT GET ON THE HOME ACCESS PORTAL FOR THE S:DRIVE
Please use this link and login using your normal access details for the school network.
I CANNOT FIND MY REMOTE CLASSROOM WORK
Your class teacher will set your work in the Class Charts app.
I CANNOT GET ONLINE WITH HEGARTY MATHS OR OTHER PLATFORMS
We are aware that both Hegarty Maths and ActiveLearn have experienced significant issues due to increased use during the Covid-19 outbreak. These are external providers and, whilst we have been in touch with them, unless this relates to your account credentials (access details may be available from your subject teacher), you will need to contact the websites directly.
WE DO NOT HAVE ACCESS TO MICROSOFT WORD AT HOME
We asked all students to take their exercise books home before the school closed in order that they could work reasonably independently from the work set. Most worksheets, viewed online (by phone, tablet or laptop), can then be completed in exercise books. Students can then email photos of their work to teachers for feedback. Whilst some subjects have set work that would best be completed using some form of software, much of it can be hand written.
Our ICT team also suggest this option https://www.openoffice.org/ which is a free download to multiple PC or laptop operating systems.
WE CANNOT ACCESS CLASS CHARTS – FORGOTTEN LOGIN DETAILS
Please email email@example.com and we will assist you
ISSUES WITH ACCESSING THE HAP system
Please email firstname.lastname@example.org
ISSUE WITH ACCESSING WORK FOR A SPECIFIC SUBJECT
Please contact your class teacher using Class Charts messenger.